In this KDHE Mobile Communications Privacy Policy, the term "us" may be used to refer to KDHE and "you" may be used to refer to the consumer.

This KDHE Mobile Communications Privacy Policy is intended to inform you of KDHE's policies and practices regarding the collection, use and disclosure of any Personal Information you submit to us via electronic communications. "Personal Information" means information about you that is personally identifiable such as your name, e-mail address, and other non-public information, and includes any information regarding your health, diagnosis, treatment, medical history, laboratory results, and payment of your health care costs, also known as "protected health information" (PHI).

By opting in or otherwise allowing KDHE to send communications to you electronically, you agree to the terms and conditions of this KDHE Mobile Communications Privacy Policy and KDHE's Notice of Privacy Practices, and you expressly consent to KDHE's use and processing of any Personal Information submitted to KDHE electronically according to this KDHE Mobile Communications Privacy Policy and KDHE?s Notice of Privacy Practices.

Personal Information: In general, KanCare collects Personal Information that consumers submit voluntarily.

Information Collected Via Technology: As you communicate with KDHE via electronic communications, certain information may also be passively collected and stored on our server logs, including your Internet protocol address, browser type, and operating system.

Use and Disclosure of Information: KanCare does not sell, trade, rent, or share consumers' Personal Information with third parties, unless a consumer asks or authorizes us to do so, or such disclosure is permitted under state and federal law. Personal Information you submit to us via Self-Service Portal (SSP) will be used to better tailor the features, performance, and support of KanCare and to offer you services, information, opportunities, and functionality from us. You agree that KDHE may disclose your Personal Information in accordance with federal and state law, including but not limited to HIPAA and the Privacy Rule. By agreeing to receive SMS messages you consent to us sharing your Personal Information under the circumstances described in this notice.

You agree that KanCare may provide some or all of your Personal Information to third-party service providers who work on behalf of or with us to provide KanCare medical services and to help KDHE communicate with you. Examples of such services include sending text messages, emails, phone calls, data extraction and update process, analyzing data, and providing consumer service. KanCare requires our third-party service providers to guarantee that consumers' Personal Information will not be used except as necessary to provide the relevant services and cannot share or otherwise use Personal Information other than as permitted by federal and state law.

The Ability of Others to View your Information: Helping consumers to protect their information is a vital part of our mission. It is up to you to make sure you are comfortable with the information you choose to provide us with and the information you choose to publish.

Your Choices Regarding Receipt of Texts and Emails From KDHE: When you receive electronic communications from KDHE, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the message you receive or by contacting us directly to walk you through the process.

Despite your indicated preferences, we may send you administrative messages regarding KanCare, including, for example, administrative confirmations, and notices of updates to our KDHE Mobile Communications Privacy Policy and Notice of Privacy Practices, if we choose to provide such notices to you in this manner.

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this KanCare Communications Service Privacy Policy.

You agree that any such comments and any email we receive becomes our property. You agree that we may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.

KDHE is committed to protecting the security of your Personal Information. We use a variety of industry standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure, in accordance with state and federal law

Even though KDHE and its vendors have taken significant steps to protect your Personal Information, the security risks associated with Personal Information cannot be completely eliminated.

If you have questions or concerns about the KanCare Mobile Communications Privacy Policy, please contact us by calling the KanCare assistance line at 1-800-792-4884. This KanCare Mobile Communications Privacy Policy is subject to occasional revision at our discretion, and if we make any substantial changes in the way we use your Personal Information, we will post an alert on this page.

Continued use of mobile and electronic communication from KDHE following your receipt of notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms.

The Kansas Department of Health and Environment ("KDHE") and its authorized agent may use a combination of text messages, emails, and phone calls to advise consumers about benefits and to convey important notices. Text messages to your phone and automated emails are two of the primary methods that may be used to contact you regarding your benefits.

KDHE and its authorized agent will communicate with consumers about program participation and critical updates about the process via text message, email, and automated voice call. The phone number you provide at the time of signing up for the service (or update afterwards) is the number that will be used to send text messages and automated voice calls regarding benefits. If the phone number you provide is not valid, your phone number will be marked as invalid, and we will cease all communications using text messaging and automated voice calls. By opting in to receive communications from KDHE, you expressly consent to all such methods of communications regarding this service.

You can stop receiving texts from KDHE at any time. Just text the keyword "STOP", or key in the option for "STOP" to an automated voice call that provides the option at any time. After you send the text message "STOP" or key in STOP to KDHE, we will send you a text message or a voice response to confirm that you have been unsubscribed. After this, you will no longer receive text messages or automated voice calls from KDHE. If you want to join again, just text the keyword "START" to the number used for KDHE's communications, and we will start sending communications to you again.

If you are experiencing issues with the messaging program you can text the keyword "HELP" or key in the option for HELP to an automated voice call that provides the option, at any time for more assistance, or you can get help directly by calling the Clearinghouse line at (800)-792-4884.

Message and data rates may apply for any SMS text messages received from or sent to KDHE. Message frequency varies. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

KDHE is committed to protecting the security of your Personal Information. We use a variety of industry standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure, in accordance with state and federal law